Returns

5 pending returns require action

RET-0042·Order: ORD-2024-0880Pending

Hellenic Coastal Lines

Galvanised Anchor Chain 13 mm × 10 m · Qty: 1

Reason: Defective · Submitted: 2024-05-22

Customer notes: One of the 5 coils has a kinked link section near the middle. Rest are fine.

RET-0043·Order: ORD-2024-0875Approved

West African Tanker Pool

Zinc Hull Anode Plate 200×150 mm · Qty: 5

Reason: Damaged in Transit · Submitted: 2024-05-14

Customer notes: Outer box was crushed, 5 anodes have bent mounting studs. Photos provided.

RET-0044·Order: ORD-2024-0870Rejected

Fjord Line Ferries

Parachute Rocket Signal Flare · Qty: 2

Reason: Not as Described · Submitted: 2024-05-08

Customer notes: Customer claims expiry date was different to what was quoted. Expiry confirmed correct per COC.

RET-0045·Order: ORD-2024-0891Pending

Nordic Shipping AS

CO₂ Fire Extinguisher 5 kg · Qty: 1

Reason: Defective · Submitted: 2024-06-01

Customer notes: Safety pin ring appears to have been bent during delivery. Gauge is in green zone.

RET-0046·Order: ORD-2024-0865Pending

Aegean Sea Lines

Marine Solar Panel 100W · Qty: 1

Reason: Wrong Item · Submitted: 2024-06-03

Customer notes: Received rigid panel instead of flexible variant as ordered. Need replacement.

RET-0047·Order: ORD-2024-0892Pending

MedSea Ferries Ltd

Antifouling Paint Black 5 L · Qty: 2

Reason: Damaged in Transit · Submitted: 2024-06-05

Customer notes: 2 cans had broken seals and the paint had skinned over. Credit requested.

RET-0048·Order: ORD-2024-0860Pending

Caspian Marine Logistics

Sea Water Pump Impeller Kit · Qty: 3

Reason: Not as Described · Submitted: 2024-06-08

Customer notes: Impeller diameter is 94 mm but vessel requires 102 mm. Size not specified on catalogue page.